Refund Policy for Silver 925 Gallery
Silver 925 Gallery always prioritize your satisfaction with every purchase. In cases where you are dissatisfied with a product, we understand that and we have prepared this policy to deal with these circumstances.
1. Eligibility for Refunds
Products that are admissible for refund are those which are returned within the 30 days that follow the date of the first purchase. The requirements are as follows:
The item is in the original, unworn condition
All original packaging, tags, and certificates are included
The product has not been altered, resized, or damaged
2. Non-Refundable Items
Remember that these items are not refundable:
Custom or personalized jewelry
Items that have been worn, damaged, or altered
Sale or clearance items marked as final sale
3. Refund Process
You can get a refund under the following guidelines:
Get in touch with our customer service team through designfashvio@gmail.com or whatsapp +918005774857
Give your order number and the reason why you are returning your items
A return authorization and shipping instructions will be given to you
You will forward it to us with the help of a trackable shipping method
4. Refund Timeframe
Once we acknowledge your returned product:
We will check the item within 3-5 business days
In the event of approval, the refund will be processed to your original payment method
The refund will appear in your account within 5-10 business days
5. Shipping Costs
Shipping expenses relating to the return of goods are usually borne by the customer unless the item is faulty or has been sent by mistake.
6. Exchanges
Exchanging items to ones of a different size or style is something we can do for you. You should follow the same procedures as for returns and let us know which item you prefer for exchange.
7. Damaged or Defective Items
In case you detect that what you have received is a worn-out or flawed product, you should contact us immediately. You will receive a replacement or a complete refund without adding extra shipping costs.
8. Gift Returns
For gifts, the recipient can be given a store credit. Security concerns due to the original buyer's identification will need the sender's information.
9. Right to Refuse Refunds
We may disapprove of refunding the bought item if it does not meet our policy conditions or shows signs of use or damage.
10. Questions or Concerns
If you need to know anything regarding our refund policy, please contact our customer service experts:
Email: designfashvio@gmail.com
whatsapp: +918005774857
Website: https://silver925gallery.com/pages/contact
We are really obliged to the fact that you are fully satisfied even though we might be having any dissatisfaction problems with the way the transaction was conducted. We will cooperate with you to fix any issues related to the purchase.
